On 29 May 2019, the Financial Service Authority (Otoritas Jasa Keuangan– “ OJK ”) announced that it was working on a Draft Regulation on Consumer and Public Services within the Financial Service Sector at the OJK (“ Draft Regulation ”) and had solicited public responses until 17 June 2019. [1]
Draft Regulation on the Settlement of Financial-Services Related Complaints
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