In a bid to accommodate the consumer protection mechanism within the financial services sector, the Financial Services Authority (Otoritas Jasa Keuangan– “ OJK ”) has issued Regulation on Consumer Complaints Services within the Financial Services Sector (“ Regulation 18/2018 ”). [1] Previously, these same matters were addressed by the following regulations, which have now been replaced by Regulation 18/2018: [2]
OJK Redefines Consumer Complaints Services within the Financial Services Sector
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